Senior Client Service Specialist - Farmington Hills at Farmington Hills

Job Description

SUMMARY DESCRIPTION: The Sr. Client Services Specialist  & Team Operations Manager answers client policy and coverage questions and consults with clients on policy changes along with managing a group of 10+ Client Service Specialists for client delivery along with training and performance reviews.  You will also work with the Senior Leadership team to develop, implement, and maintain an Operational Leadership structure within the office to support office growth.

Gathers exposure information, builds submissions, obtains and compares quotes from insurers.  Assists Producers and the Marketing team in developing program designs, proposals and presentations.  Checks and delivers policies, endorsements, audits and communication pieces and reviews those with clients as necessary.  Coordinates the issuance of certificate of insurance and invoices.  Some travel to client sites will be required.  

Job Requirements

QUALIFICATIONS SOUGHT:
BA/BS degree plus 7+ years of successful commercial insurance customer service experience ideally within the brokerage environment required.  Experience  working with larger client’s risk management staff on loss sensitive programs in a wide variety of industries preferred. People management in financial services environment required.
Property & Casualty license required within 60 days of employment although preferred at time of hire.  Advanced designations and certifications preferred.  Must be able to provide consultative and expert advice to management on risk management issues.  Demonstrated strength in mathematics and analytical capabilities.  Well-developed interpersonal, communication, team building, presentation, customer service, organization and time management skills. Proficiency with Microsoft Outlook and Excel a must have.  Only local candidates or those willing to relocate at their own expense, please.
 

Do more. Be more. Realize Your Potential.  
Willis is an EEO/AA employer who supports Diversity.

Country: USA, State: Michigan, City: Farmington Hills, Company: Willis.