Financial Service Representative at Grand Rapids

Job Description

Financial Service Representative

Company Overview:

Flagstar Bank, headquartered in Troy, Michigan, is a full-service bank with 111 branches in communities across Michigan. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $14.0 billion. We are the largest banking company headquartered in Michigan, the ninth largest mortgage originator in the country, and one of the nations top 15 largest savings banks. We offer a wide range of products and services for individuals and businesses all delivered with award-winning service. From consumer loans and credit cards, to treasury management and specialty lending, we bring the full resources of a commercial bank to our customers.

We like to pride ourselves on being a different employer as well. Youll find a dynamic work environment where employees of all levels interact with one another, exchange ideas, and grow personally and professionally. People power our business.

Summary:

The Financial Service Representative (FSR) is responsible for proactively identifying financial needs of Flagstars customers and offer appropriate solutions using Flagstars retail banking products and partners.

Job Responsibilities

• Identify needs and provide appropriate product solutions. Offer additional opportunities to expand the customer relationship with Flagstar
• Generate new business through cross selling products, along with conducting proactive outbound sales calls
• Process customer transactions with a focus on exceptional customer service and accuracy
• Stay abreast of product, service, procedural, government and regulatory form changes
• Attend training as required.
• Communicate internally with the regional operations manager for questions on procedures, with referral partners to ensure proper transition of clients, and with audit/fraud prevention to report suspicious activity
• Communicate externally with customers, community leaders, prospects to promote Flagstar and its capabilities
• Operations and administrative duties as required

• Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstars internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

Job Requirements

• High school diploma orGEDrequired. Associates or Bachelors degree preferred.
• A minimum of 1-3 years of previous job related experience.
• Basic keyboarding or other repetitive motions.
• Occasional lifting of bags or boxes of coin.
• Extended periods of time sitting or standing while serving customers.

Flagstar Bank is an Equal Opportunity Employer

Country: USA, State: Michigan, City: Grand Rapids, Company: Flagstar Bank.