Automotive Customer Service Analyst at Farmington Hills

Job Description

Do you excel under pressure? Strive to meet all your customer needs and take pride in meeting them? A critical thinker, self-directed and able to juggle many tasks at once?

Were looking for someone responsible for maintaining a professional relationship with many customers ranging from dealership, OEM personnel and retail customers.

Tasks include but are not limited to claims review/processing, inbound/outbound phone support, mail and email processing.

Specific Responsibilities:

-Receive inbound calls and/or requests from dealerships, regions, clients and other external contacts

- Respond to customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service second to none!

- Access and update secured or sensitive data in internal and external databases

- Maintains professional relationships with customers and business partners (both internal and external)

- Processes, approves or denies claims in accordance with OEM program guidelines

- Ability to keep all Personally Identifiable Information (PII) secured at all times

Tracks the status of claim documentation received and processed

- Provides information, data, and direction as required

- Requires an understanding of the program, process and client requirements; database understanding and on-line access

- Escalates appropriate problems to Team Manager

- Performs follow-up on existing claims and closes claim as appropriate

- Performs tasks as requested by manager

- Able to navigate computer programs through multiple screens.

-Understands and applies policies and procedures associated within the department

- Required to meet specific performance standards

- May perform some outbound follow up as required

- Reads and researches relevant materials and resources to stay current with program knowledge

- Able to complete detailed report proofing in a timely manner

- Performs general administrative duties of the department

- This position requires strict adherence to the company tardiness and absenteeism policy

-This position is required to maintain a high level of confidentiality in all duties

Any additional duties as assigned by Management.

Job Requirements

 
Country: USA, State: Michigan, City: Farmington Hills, Company: Aditya Birla Minacs.