AVP Member Contact Center Manager at Farmington

Job Description

Position Summary
Community Choice Credit Union seeks a dynamic, results driven and inspiring leader to take on the role of AVP Member Contact Center Manager for this $500 million credit union.  This individual will be responsible for designing the credit union’s call center operations through various delivery channels to include, but not limited to: inbound and outbound calls, email, online chat and Personal Teller Machines. Must be able to formulate and enhance strategies that will provide world class service to the membership while bringing in the most current and relevant delivery channels in a competitive marketplace.  Bachelor’s degree, plus five to ten years of Contact Center Management experience in a retail environment required, strong leadership and analytical skills needed.
 
Company Profile
Community Choice Credit Union, a Southeast Michigan based credit union, was founded in 1935 when friends and neighbors put five dollars into a fund from which anyone could borrow in a time of need. That cooperative spirit still drives Community Choice Credit Union today to invest in communities throughout Michigan. In 2012, Community Choice Credit Union volunteered 2,443 hours and raised more than $135,000 dollars for charitable programs including:  The Community Choice Foundation, Give Big Weekend, and Financial Education Resources. Membership is available to anyone who lives, works, or worships in the following counties: Genesee, Lapeer, Livingston, Macomb, Oakland, St. Clair, Washtenaw, or Wayne, and employees of Kelly Services, Inc. or select divisions of GM. Today, Community Choice Credit Union is over $500 million in assets and has seven branch locations to serve its members.
 
Community Profile
Farmington Hills is a great place to call home. Within our borders you’ll find quiet, comfortable neighborhoods, top-notch schools, more than 600 acres of public parks, and exceptional cultural and recreational programs for youth, seniors, and all ages in between.  We’re also an international community that embraces cultural diversity. Companies from around the world have selected Farmington Hills as an ideal place to do business and our residents speak more than 80 different languages. Farmington Hills is a world-class business center that has positioned itself as a sustainable economic powerhouse. Over 6,000 businesses from all over the world, including more than 75 Fortune 500 companies, have made Farmington Hills their home. Farmington Hills citizens also enjoy all the charm of an old-fashioned small town, thanks to our close relationship with the historic City of Farmington. Farmington Hills is a welcoming community with a sense of pride in the past and excitement for the future.
 
Compensation
An excellent and competitive compensation package will be offered to the selected candidate.
 
Application Procedure
To submit your confidential application and learn more about the positions represented by D. Hilton Associates, please visit us at www.dhilton.com and click on Industry Opportunities. 
 
You may recommend others for candidacy by calling Gabriel Pena, Executive Recruiter at (800) 367-0433, extension 139.

Job Requirements

Bachelor’s degree, plus five to ten years of Contact Center Management experience in a retail environment required, strong leadership and analytical skills needed.
Country: USA, State: Michigan, City: Farmington, Company: Community Choice Credit Union.