Systems Engineer at Southfield

Job Description

Job title:  Systems Engineer

 

Reports to:  Infrastructure Manager

 

Position Summary:

The Systems Engineer is responsible for the design, deployment, administration, performance, backup and operation of all server, storage, network, and voice systems and services. This position ensures business system infrastructure availability, reliability and recoverability. Monitors and tunes the systems to achieve optimum performance and ensures business requirements are met including capacity and security. This position is expected to identify and resolve complex problems in a timely manner in support of production needs. Diagnose and resolve server OS and application related issues, while adhering to Incident and Change Management procedures. Evaluate, recommend and implement software and hardware upgrades, patches and maintenance to provide appropriate performance, capacity and security. Provides on-call support for production outages outside of normal business hours

Key Performance activities:

• Participate in the support of end users and maintain SLA performance requirements down to the desktop/endpoint.
• Complete assigned service requests and trouble tickets.
• Ensures systems availability and recoverability by monitoring and managing disk space usage, CPU utilization, I/O requirements, and other server management requirements.
• Develop and document system configuration and implementation standards.
• Stay abreast of relevant industry trends and best practices to recommend and implement access, availability and security hardening efficiencies.
• Proactively monitor utilization, develop and implement recommendations to expand existing environments to ensure adequate capacity.
• Ensure that policies and procedures are effectively implemented and enforced (security, change control, incident management, and post mortem review).
• Assist in the development, synchronization, availability and testing of disaster recovery systems.
• Develop and administer production system monitoring tools and processes.
• Create and maintain a highly available Development environment.

 

Job Requirements

Qualifications, Must Have:

• Demonstrated knowledge of Microsoft Operating systems (multiple versions)
• Experience with administering Windows Active Directory and other Windows security solutions.
• Citrix virtualization, application delivery, virtual desktop and infrastructure monitoring experience.
• Terminal Server administration experience.
• Knowledge of Storage Area Networking.
• Microsoft SQL implementation, tuning, backup solutions and Server Virtualization.
• Experience with local and wide area network infrastructure including routing, switching, firewalls, security devices, and monitoring tools.
• Experience with VoIP, preferably with Interactive Intelligence Mediant solution.
• Professional communications skills and the ability to prioritize and handle multiple tasks, with consistent documented follow through.
• Scheduled on-call and some travel required in this position.
• Demonstrated ability to meet project deadlines and deliverables.
• Strong customer service focus.

Qualifications, Desired to have:

• Experience with blade technology, preferably Dell.
• Ability to provide backup support for end user devices (workstations, laptops, BYOD including phones, tablets, personal devices).
• Experience with load balancing technologies, for example Netscaler.
• Strong documentation skills, developing and following policies, procedures and regulatory requirements.
• Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines.
• Related certifications preferred.
• Ability to effectively manage customer expectations.

Country: USA, State: Michigan, City: Southfield, Company: Multi-Bank Securities, Inc..