Automotive Customer Service Analyst at Farmington Hills

Job Description

Do you excel under pressure? Strive to meet all your customer needs and take pride in meeting them? A critical thinker, self-directed and able to juggle many tasks at once?

Were looking for someone responsible for maintaining a professional relationship with many customers ranging from dealership, OEM personnel and retail customers.

Tasks include but are not limited to claims review/processing, inbound/outbound phone support, mail and email processing.

Specific Responsibilities:

-Receive inbound calls and/or requests from dealerships, regions, clients and other external contacts

- Respond to customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service second to none!

- Access and update secured or sensitive data in internal and external databases

- Maintains professional relationships with customers and business partners (both internal and external)

- Processes, approves or denies claims in accordance with OEM program guidelines

- Ability to keep all Personally Identifiable Information (PII) secured at all times

Tracks the status of claim documentation received and processed

- Provides information, data, and direction as required

- Requires an understanding of the program, process and client requirements; database understanding and on-line access

- Escalates appropriate problems to Team Manager

- Performs follow-up on existing claims and closes claim as appropriate

- Performs tasks as requested by manager

- Able to navigate computer programs through multiple screens.

-Understands and applies policies and procedures associated within the department

- Required to meet specific performance standards

- May perform some outbound follow up as required

- Reads and researches relevant materials and resources to stay current with program knowledge

- Able to complete detailed report proofing in a timely manner

- Performs general administrative duties of the department

- This position requires strict adherence to the company tardiness and absenteeism policy

-This position is required to maintain a high level of confidentiality in all duties

Any additional duties as assigned by Management.

Job Requirements

 
Country: USA, State: Michigan, City: Farmington Hills, Company: Aditya Birla Minacs.

Chaplain at Saginaw

JOB SUMMARY:

OUR MISSION: To fulfill President Lincolns promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Come Join Our Team of Chaplains who provide a complete range of spiritual care ministries to veterans and their families. Such ministry will encompass all aspects of pastoral care, assuring that the religious, spiritual, moral and ethical issues faced by veterans are addressed as part of the holistic care provided by the Department of Veterans Affairs. Chaplains work in an interfaith environment as members of a pluralistic chaplaincy. 

This is a part-time (20 hours a week) position for a Staff Chaplain at the Aleda E. Lutz Department of Veterans Affairs Medical Center in Saginaw, Michigan. 

• The chaplain will be scheduled for on-call duty outside of the regularly scheduled tour of duty.  While on-call, the chaplain will carry a pager and will immediately respond to calls from medical center staff.
• Provides for the religious and spiritual needs of Veterans according to their needs and desires.
  Assesses religious, spiritual, moral and ethical problems of patients and plans and provides appropriate ministry
• Relocation expense are not authorized.
• The work is primarily sedentary, although some slight physical effort may be required.

The Department of Veterans Affairs provides outstanding health care for our nations Veterans. VA Core Values: Integrity, Commitment, Advocacy, Respect, Excellence = I CARE 

 

Applicants who applied under Vacancy Announcement 873366 must re-apply under this announcement to be considered.

KEY REQUIREMENTS

• Must be a US Citizen
• You will be required to serve a trial period of 1 year
• Must have an ecclesiastical endorsement

DUTIES:Back to top

The Chaplain primary duties includes and not limited to:

• Provides for the religious and spiritual needs of Veterans according to their needs and desires.
• Assesses religious, spiritual, moral and ethical problems of patients and plans and provides appropriate ministry including individual in-depth pastoral ministry. 
• Leads worship services, provides sacraments and ministers to family members.
• The chaplain assures that all patients have opportunities for free exercise of religion.
• Serves as spiritual counselor to patients on ethical and moral matters including problems of conscience and family and marital differences.
• Patients served include: inpatients and outpatients, newly admitted, pre- and post-operative patients, the critically ill, traumatic brain injured, the terminally ill, homeless, nursing home, substance abuse, spinal cord injured, psychiatric, and families/significant others.
• The chaplain gives special attention to religious and spiritual needs of patients in crisis. The chaplain will locate other chaplains and/or persons from the community to provide for patients religious needs that he or she cannot meet.  Evaluates patients needs and documents care provided in electronic medical records.
• Cooperates with professional health care providers to plan and carry out patient care. Maintains relationships with the larger community which support the Medical Center mission; and responds to emergency needs of patients and family members.
• The work emphasizes an ecumenical, team approach to assignments.

QUALIFICATIONS REQUIRED:Back to top

To be considered for this position applicants must meet all of the following requirements:

• Ecclesiastical Endorsement: An ecclesiastical endorsement, dated within the past 12 months, from the official national endorsing authority of your faith group/denomination.  An ecclesiastical endorsement is the written official statement by the endorsing body certifying that you are in good standing with the faith group or denomination and that you, in the opinion of the endorsing body, are qualified to provide the full range of ministry required in the VAs pluralistic setting.
• Ecclesiastical Endorsements are only accepted from the endorsing official designated by the faith group. The list of endorsing officials is online at the VA Chaplain website: www.va.gov/chaplain
• Choose "employment information" then scroll down to the list. If your faith group is not on the list contact John Batten at 757-728-7062.
• Education:  A Master of Divinity from an accredited institution or the equivalent.  Equivalent education is a bachelors degree from an accredited institution plus at least 70 graduate semester hours which included all of the following: at least 20 semester hours in pastoral ministry; 20 semester hours in any combination of theology, ethics, and philosophy of religion; 20 semester hours in the study of sacred writings, including the study of languages in which sacred writings are written; and 10 semester hours in religious history and/or world religions.
• Clinical Pastoral Education: In addition to the education requirement, applicants must have completed at least 2 units of Clinical Pastoral Education (CPE) [as defined by the Association for Clinical Pastoral Education (ACPE), the National Association of Catholic Chaplains (NACC), or the College of Pastoral Supervision and Psychotherapy (CPSP)].  800 hours of supervised ministry in a formal training program which incorporated both ministry formation and pastoral care skills development may be substituted for the required CPE. 
• Experience:  At least two years of ministry experience.  At least one year of this experience must have followed completion of the Master of Divinity or equivalent education.  Experience during graduate education may count for up to one year of the three years of required experience.  Completion of a doctoral degree directly related to pastoral ministry may be substituted for one year of this experience. 

• English Language Competency:  All applicants must be proficient in written and spoken English.
• Selective Service Registration:  By law, all males born after December 31, 1959 must have registered with the Selective Service (the military draft) or have a valid exemption

 

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the above requirements. You must show proof that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

• If you are a Veteran with preference eligibility and you are claiming Veterans preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point Veterans preference, you must also submit an SF-15, "Application for 10-Point Veterans Preference" plus the proof required by that form. For more information on Veterans preference see http://www.usajobs.gov/veteranscenter
• Males born after 12-31-59 must be registered or exempt from Selective Service (see http://www.sss.gov/ ).
• Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible see http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.

HOW YOU WILL BE EVALUATED:

 All applicants who meet the minimum qualification requirements will be evaluated by the Board of Excepted Service Examiners to determine the degree to which the documents provided demonstrate that the applicant has the following competencies:

• Determining patients’ pastoral, religious, spiritual, situational, moral and ethical issues/needs by active listening, ministry of presence, and pastoral support.
• Communicating health care information to individuals, groups, patients, treatment teams
• Displaying initiative, organizing and planning work
• Developing and maintaining effective relationships with individuals.
• Working effectively with chaplains of other faiths. Performing liaison between the health care facility and religious and civic communities
• Relating well to people from varied backgrounds and religious faiths; demonstrating sensitivity to diversities of race, gender, age, color, national origin, disabilities, sexual orientation and culture
• Assuring that all patients have opportunities for free exercise of religion. Demonstrating flexibility and innovation in finding ways to accommodate patients religious needs
• Protecting patients from proselytizing.
• Demonstrating by example that the organization does not favor any faith group, or religion as opposed to non-religion
• Providing pastoral care and support for patients, relatives and significant others in a health care facility who have a wide variety of mental/social/spiritual/physical needs, including providing care in emergencies
• Performing sacraments, rituals, ordinances, and worship services as appropriate to meet the needs of patients of the faith group by which the individual is endorsed
• Documenting care in medical records

Applicants will be given a numerical score between 70 and 100. The numerical score is based on the totality of relevant competencies. It is not determined by summing scores on each competency. Those Veterans who are entitled to preference will get either 5 or 10 points added. Applicants will be referred to the medical center for final consideration in score order. The medical center must select from among the highest three applicants.

Country: USA, State: Michigan, City: Saginaw, Company: Veterans Affairs, Veterans Health Administration.

AVP Member Contact Center Manager at Farmington

Job Description

Position Summary
Community Choice Credit Union seeks a dynamic, results driven and inspiring leader to take on the role of AVP Member Contact Center Manager for this $500 million credit union.  This individual will be responsible for designing the credit union’s call center operations through various delivery channels to include, but not limited to: inbound and outbound calls, email, online chat and Personal Teller Machines. Must be able to formulate and enhance strategies that will provide world class service to the membership while bringing in the most current and relevant delivery channels in a competitive marketplace.  Bachelor’s degree, plus five to ten years of Contact Center Management experience in a retail environment required, strong leadership and analytical skills needed.
 
Company Profile
Community Choice Credit Union, a Southeast Michigan based credit union, was founded in 1935 when friends and neighbors put five dollars into a fund from which anyone could borrow in a time of need. That cooperative spirit still drives Community Choice Credit Union today to invest in communities throughout Michigan. In 2012, Community Choice Credit Union volunteered 2,443 hours and raised more than $135,000 dollars for charitable programs including:  The Community Choice Foundation, Give Big Weekend, and Financial Education Resources. Membership is available to anyone who lives, works, or worships in the following counties: Genesee, Lapeer, Livingston, Macomb, Oakland, St. Clair, Washtenaw, or Wayne, and employees of Kelly Services, Inc. or select divisions of GM. Today, Community Choice Credit Union is over $500 million in assets and has seven branch locations to serve its members.
 
Community Profile
Farmington Hills is a great place to call home. Within our borders you’ll find quiet, comfortable neighborhoods, top-notch schools, more than 600 acres of public parks, and exceptional cultural and recreational programs for youth, seniors, and all ages in between.  We’re also an international community that embraces cultural diversity. Companies from around the world have selected Farmington Hills as an ideal place to do business and our residents speak more than 80 different languages. Farmington Hills is a world-class business center that has positioned itself as a sustainable economic powerhouse. Over 6,000 businesses from all over the world, including more than 75 Fortune 500 companies, have made Farmington Hills their home. Farmington Hills citizens also enjoy all the charm of an old-fashioned small town, thanks to our close relationship with the historic City of Farmington. Farmington Hills is a welcoming community with a sense of pride in the past and excitement for the future.
 
Compensation
An excellent and competitive compensation package will be offered to the selected candidate.
 
Application Procedure
To submit your confidential application and learn more about the positions represented by D. Hilton Associates, please visit us at www.dhilton.com and click on Industry Opportunities. 
 
You may recommend others for candidacy by calling Gabriel Pena, Executive Recruiter at (800) 367-0433, extension 139.

Job Requirements

Bachelor’s degree, plus five to ten years of Contact Center Management experience in a retail environment required, strong leadership and analytical skills needed.
Country: USA, State: Michigan, City: Farmington, Company: Community Choice Credit Union.

TAX PROFESSIONALS - PUBLIC ACCOUNTING at Troy

Job Description

TAX PROFESSIONALS  - PUBLIC ACCOUNTING  

Our client is in need of a top-notch, highly motivated Public Accounting Tax Professional to fill the role of a Senior or Staff Tax Accountant.  The position is available due to growth in the company.  This is a “high profile" positions and will lead to promotion in the firm.

 

Profile:

The company is looking for a career minded professionals who are serious about their future; candidates that have great interpersonal skills and that want to expand their skill sets. 

Responsibilities:

Perform complex level tax and audit work.  Work involves working with the firm’s clients, tax compliance, planning and research, tax consultation and providing tax consulting services to the firm’s clients.  Additional activities include conducting financial audits, compilations and reviews   the candidate will maintain all organizational and professional ethical standards and work independently under general supervision with considerable latitude for initiative and independent judgment.

 

Duties:

• 1040 tax compliance for high net-worth individuals
•  Corporate and Partnership tax compliance as well as research and tax planning
• Develop and maintain productive working relationships with client personnel and assess clients satisfaction.
• Proactively maintain contact with the client throughout the year.
• Perform fieldwork daily and inform supervisors of the engagement status.
• Adapt the audit and tax approach to the changing client environment.

• Demonstrate a thorough understanding of complex accounting, auditing and tax concepts and apply them to client situations.
• Performs audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting client processes and procedures.
• Identify, develop, and document audit issues and make recommendations.
• Communicate the results of tax and audit consulting projects to upper management.

Job Requirements

Education and Experience:

• Accounting experience is required
• Strong tax compliance experience including 1040’s, 1120’s and 1065’s

• Bachelor’s degree in Accounting
• CPA or CIA (or working towards it) is highly preferred

Compensation:

• Base salary of $55K to $80K base salary, plus bonus – depending on skills and experience.
• Excellent benefits including a generous paid vacation plan and comprehensive healthcare coverage.

 

 

 

If you are a high potential employee and consider yourself to be a high achiever and feel you have an ability to thrive in a performance oriented, growth environment, this is the position for you.  Our client wants to begin interviews quickly.  If you are interested, please email your resume in a “Word" format in CONFIDENCE to [Click Here to Email Your Resum]

Country: USA, State: Michigan, City: Troy, Company: Venteon.

Entry Level Marketing & Sales Position - Full Time & Full Training at Birmingham

Job Description

 

Apply and interview now for ENTRY LEVEL Marketing and ENTRY LEVEL Sales positions.

 

 

 

Submit your resume by clicking the APPLY NOW button or for immediate consideration 
call 248-994-0884.

 

 

 

JPM Drive is looking for career oriented individuals that are in search of an entry level position involving marketing and sales within a fun yet professional environment.  Our entry level marketing position offers rapid advancement and comprehensive training for individuals who are seeking to build experience in the direct marketing and consultative sales industry.  Due to our clients’ demand for growth on a national level, a successful candidate must be willing to take on multiple responsibilities at a faster rate than a normal entry level sales and marketing position. 

 

 

 

Responsibilities include:

 

 

 

• Improving Customer Loyalty (market leaders are companies with the strongest customer loyalty).
• Optimize Business (the services our company provide actually help the business customers.  We do not waste their time with unneeded products like some of our competitors). 
• Solidifying Relationships (creating and maintaining a lasting bond between our clients their new and existing customers.  Since the services are needed by our business customers, the sale is more of you).
• Target Marketing (identifying new market opportunities for our clients’ services).

 

 

For more information on JPM Drive, please check our website

 

 www.jpmdrive.com

 

Job Requirements

 

• Bachelor’s degree, at least 4, typically 6 or more years of related work experience in customer service, sales and or management. Without a degree, at least 8 years of related work experience sales & marketing.
• Demonstrated leadership capabilities through projects or team building exercises.
• Strong to excellent oral and written communication skills.
• Good to strong facilitation skills.
• Strong judgment and management skills.
• Good to excellent leadership, great teamwork and interpersonal skills.
• Ability to foster working relationships with the team, sales and marketing environment.
• Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others strengths, perspectives, approaches, and personal choices.

 

Candidates with the following interest should apply:
Sales, entry level sales, restaurant management, restaurant service, marketing and sales, services in hospitality,  restaurant, retail, hotel experience, retail management, hospitality degree, hospitality experience, resort, hotel, motel management, server, hostess, host, cook, front of the house, back of the house experience, waitress, waiter, serving customers, retail sales associate, retail account manager, retail manager, retail assistant manager, hotel manager, hotel assistant manager, restaurant supervisor, restaurant assistant manager, restaurant manager, food industry, wine representative, restaurant owner, part time retail, part time hotel, valet, valet supervisor, valet manager.

Country: USA, State: Michigan, City: Birmingham, Company: We Will Train.

Systems Engineer at Southfield

Job Description

Job title:  Systems Engineer

 

Reports to:  Infrastructure Manager

 

Position Summary:

The Systems Engineer is responsible for the design, deployment, administration, performance, backup and operation of all server, storage, network, and voice systems and services. This position ensures business system infrastructure availability, reliability and recoverability. Monitors and tunes the systems to achieve optimum performance and ensures business requirements are met including capacity and security. This position is expected to identify and resolve complex problems in a timely manner in support of production needs. Diagnose and resolve server OS and application related issues, while adhering to Incident and Change Management procedures. Evaluate, recommend and implement software and hardware upgrades, patches and maintenance to provide appropriate performance, capacity and security. Provides on-call support for production outages outside of normal business hours

Key Performance activities:

• Participate in the support of end users and maintain SLA performance requirements down to the desktop/endpoint.
• Complete assigned service requests and trouble tickets.
• Ensures systems availability and recoverability by monitoring and managing disk space usage, CPU utilization, I/O requirements, and other server management requirements.
• Develop and document system configuration and implementation standards.
• Stay abreast of relevant industry trends and best practices to recommend and implement access, availability and security hardening efficiencies.
• Proactively monitor utilization, develop and implement recommendations to expand existing environments to ensure adequate capacity.
• Ensure that policies and procedures are effectively implemented and enforced (security, change control, incident management, and post mortem review).
• Assist in the development, synchronization, availability and testing of disaster recovery systems.
• Develop and administer production system monitoring tools and processes.
• Create and maintain a highly available Development environment.

 

Job Requirements

Qualifications, Must Have:

• Demonstrated knowledge of Microsoft Operating systems (multiple versions)
• Experience with administering Windows Active Directory and other Windows security solutions.
• Citrix virtualization, application delivery, virtual desktop and infrastructure monitoring experience.
• Terminal Server administration experience.
• Knowledge of Storage Area Networking.
• Microsoft SQL implementation, tuning, backup solutions and Server Virtualization.
• Experience with local and wide area network infrastructure including routing, switching, firewalls, security devices, and monitoring tools.
• Experience with VoIP, preferably with Interactive Intelligence Mediant solution.
• Professional communications skills and the ability to prioritize and handle multiple tasks, with consistent documented follow through.
• Scheduled on-call and some travel required in this position.
• Demonstrated ability to meet project deadlines and deliverables.
• Strong customer service focus.

Qualifications, Desired to have:

• Experience with blade technology, preferably Dell.
• Ability to provide backup support for end user devices (workstations, laptops, BYOD including phones, tablets, personal devices).
• Experience with load balancing technologies, for example Netscaler.
• Strong documentation skills, developing and following policies, procedures and regulatory requirements.
• Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines.
• Related certifications preferred.
• Ability to effectively manage customer expectations.

Country: USA, State: Michigan, City: Southfield, Company: Multi-Bank Securities, Inc..

Auto Body Painter at Pontiac

Auto Body Painter

Lee Industrial Contracting provides turn key solutions to the automotive and manufacturing industries while providing a safe and healthy work environment where our employees can flourish and grow. Our focus as a company is to meet all of the needs of our customers as well as providing the highest standard of service. Our services include machinery moving, machine foundations, electrical, air compressor service, machine repair, plant renovations, carpentry and pipefitting. Our staff is comprised of hardworking, dedicated and ambitious employees; we welcome candidates of the same stature to join and grow with our team!

Visit our website www.leecontracting.com to explore our many services offered to our customers

Responsibilities

Must have experience in: *PAINTING *SANDING *POLISHING *WHEELING *FINESSING

Prep and Finishing Capabilities

Collision Repair and Painting

Must be mechanically inclined

Other miscellaneous duties as assigned

Requirements

Energetic Go-Getter, who learns quickly

Willing to Travel

Professional attitude

Ability to multi-task

Excellent communication

Excellent interpersonal skills

Work well within a team environment

Country: USA, State: Michigan, City: Pontiac, Company: Lee Industrial Contracting.