Part Time Customer Service Rep / Teller in Coloma, MI at Coloma

GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions,

addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer

customers to the appropriate business partner for products and services uncovered during

business interactions and/or conversations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Service

A. Promote good customer relations by consistently providing premier customer satisfaction with

a friendly demeanor, can-do attitude, and willingness to help at all times.

B. Have a developed rapport with the customer base, greet by/use name, have knowledge of

account ownership, be responsive and timely with correspondence and problem resolution, and

display a caring attitude.

C. Act with confidence by answering or finding the answers to customer questions and finding

solutions to customer issues.

D. Maintain a position of trust and responsibility by keeping all customer business confidential.

E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies,

maintaining ethical behavior at all times.

Bank Operations/Transactions

A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain

the efficient operation of the office.

B. Maintain personally a balancing record that is in line with policy and have the ability to find

and correct outages and to enlist help as needed for more difficult errors.

C. Maintain knowledge of the bank policies and financial center procedures, and take

responsibility to keep up to date on any changes.

D. Handle consumer and business customer problems with professionalism, directing more

complex issues seamlessly to the Customer Services Manager, or other management as

necessary.

E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines

and procedures.

Referrals

A. Consistently meet or exceed sales referrals as set by management.

B. Continuously increase knowledge and skills through self-motivation, formal education, seminars

and in-house training.

C. Maintain a well-developed working knowledge of the complete line of products and services

offered, taking responsibility to keep up to date and request assistance for further development

needs.

D. Initiate conversations to uncover customer needs and be capable of effectively referring

customers to business partners for the selling and cross-selling bank products and services to

customers, so that personal and Bank goals are consistently met and/or exceeded.

SUPERVISORY RESPONSIBILITIES: N/A

 

 RequirementsMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED::

Work involves extensive cash handling, which requires ability to perform advanced math

functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Please use the following link to apply online:

 
https://cvg53.ngahrhosting.com/Main/careerportal/Job_Profile.cfm?szOrderID=130809&szReturnToSearch=1&szWordsToHighlight=

Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. M/F/D/Vp

Country: USA, State: Michigan, City: Coloma, Company: Fifth Third Bank.