Engagement Manager at Detroit

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions to over 27,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide. At Cobalt, we are the leading provider of digital marketing solutions to automotive manufacturers and dealers in North America. To succeed, we invest in technologies, processes, programs and our people to continually improve the way we service and help our clients run their businesses. In 2011, ADP was named to Forbes list of the top 100 most innovative companies in the world.

Digital Marketing Services at ADP. (www.Cobalt.com) Bringing best-in-class marketing solutions to the automotive industry, tailored to the needs of both auto manufacturers and dealers. Its everything from traditional advertising to search engine optimization and reputation management. With us, you get to work on the latest digital marketing platforms used by major auto manufacturers and local dealerships. We give you the tools and training to succeed, while you provide the creative and innovative spark that makes the difference for

Cobalt, a division of ADP, the automotive industrys most comprehensive provider of integrated solutions for digital advertising - seeks an Engagement Manager.

The Engagement Manager is responsible for managing multiple complex projects in a professional services organization that comprise a multi-faceted business program. This position is responsible for setting the programs strategic direction and providing program planning, budget, and assessment of all projects within the program to ensure creative and technical success.

The Engagement Manager is expected to provide direction and professional development guidance for assigned team members, and to actively contribute to the continuous improvement of the Cobalt software development methodology.

The Engagement Manager is expected to play a key role in existing and potential client relationships, maintain a target utilization rate, and be proactive in optimizing business results.

Responsibilities for this position include:

• ensuring all aspects of internal and external program communications,
• establishing and tracking program performance metrics, requirements analysis, program planning, managing program timeline and budgets, and a mastery of Cobalt project management processes and best practices.
• The Engagement Manager is analytical, strategic, articulate, has a highly developed business acumen, and excels at directing a cross-functional project team to effectively support the program

KEY RESPONSIBILITIES:

• Works with internal and external clients to create and support the strategic vision for the program, assist clients with business case preparation, strategic and tactical planning as necessary Strategically and proactively manages the program
• Leads and manages a core team for a suite of Cobalt projects and mentors project management competencies
• Work with team to define, establish and ensure completion of all program milestones and adherence to timelines and budgets, driving them to meet revenue goals and other performance metrics
• Write detailed project specifications and lead the development and implementation of large complex enterprise software solutions from initial concept discussions through project completion
• Construct complex business cases
• Analyze and resolve escalated project issues that have the potential to jeopardize the ability to meet agreed upon deliverables
• Provide full and accurate program communication with the internal and external clients
• Leads and manages a client focused project team, driving them to meet revenue goals and other performance metrics
• Ensure the effective management of day-to-day activities of multiple complex projects
• Manage client expectations on all program requirements and deliverables.
• Ensure all applicable processes are consistently applied and the software development methodologies are followed.
• Direct activities of one or more Project Managers managing large scale or multiple small/medium scale projects
• Actively contribute to the continuous improvement of the Cobalt software development methodology
• Research and communicate industry trends and standards to fellow Project Managers and the project team
• Consistently gather weekly status reports for projects, draft program report, determining when to escalate issues to appropriate levels of management
• Identify opportunities to upsell Cobalt products and services

 Requirements

• Demonstrated ability in managing external client expectations on program requirements and deliverables
• Ability to implement short and long term program objectives and monitor the program effectiveness, striving for continuous program improvement
• Demonstrated experience in managing, costing, and sizing multiple complex large size projects
• Subject matter expert in the application of Internet and Information Technology to automotive retailing solutions
• Demonstrated experience in performing as a enterprise software solutions consultant to external and internal clients, including identifying upsell opportunities
• Exceptional understanding and mastery of business drivers of program, proactive in optimizing business results
• Extensive experience leading a cross-functional teams within a formalized software development methodology

 

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

 

 

Country: USA, State: Michigan, City: Detroit, Company: ADP - Automatic Data Processing.