Technician I, Field Services

Overview:

Under general supervision, provides basic on-site diagnosis, troubleshooting, preventative maintenance, installation, set up and repair of MST systems. Refers more complex problems to next appropriate level of support or receive direct guidance for their resolution.

Macys Systems & Technology (MST) is the information technology division of Macys Inc. Macys Inc. is the nations largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdales and Macys. Macys Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.

We offer competitive salaries, comprehensive benefits and a merchandise discount.

Key Accountabilities:
- Performs daily repairs to hardware and software.

- Supports equipment hardware and software installation and where required, maintains and installs wiring.

- Assists in the testing, adjustment and troubleshooting of equipment as necessary.

- Keeps management informed on a timely basis of progress, status and/or concerns for each project.

- Interfaces with other Field Service personnel, vendors and store personnel in proper operation and support of MST systems.

- Uses electronic diagnostic and repair equipment, technical drawings, manufacturers manuals and other documentation.

- Know and follows safe work practices.

- May be required to provide after hours support.

- Follows established procedures for time and expense recording.

- Provides timely response and resolution to assigned problem tickets.

- Ability to travel independently within a defined region.

- Willingness to acquire and apply new knowledge and skills necessary to support POS, PC, Communication and MST systems.

Skills Summary:

- Minimum of two years experience in the repair of electronic equipment including POS, PCs, etc. or equivalent experience.

- Problem solving, troubleshooting skills.

- Ability to effectively communicate within own group and with store personnel.

- Strong customer focus. Sense of urgency and flexible to changing circumstances and customer needs.

- Basic knowledge of PCs, and general understanding and use of Windows Operating System, Windows Office products and communication software.

- A Certification desirable.

- Good communication and organizational skills.

Macys is an equal opportunity employer, committed to a diverse and inclusive work environment.
View more jobs in Michigan
Country: USA, State: Michigan, City: Kentwood, Company: Macys.