- Assess the Health Plans Integrated Healthcare Services teams clinical and regulatory educational needs.
- Evaluate the clinical staff skill level and competency in the delivery of the clinical programs in the health plan.
- Work with Corporate Director of Training and Implementation to develop standardized materials for training purposes.
- Provide needed training programs and classes to improve and maintain staff level of clinical excellence to distinguish Molina from competitors.
- Implement training and mentoring for new staff and new system implementation.
- Provide Healthplan staff with opportunities for training including Molina developed or outside clinical in-services, and staff coaching.
- Maintain compliance with clinical training programs in conjunction with program requirements, and Federal and State regulations.
- Conduct Quality Improvement Audits to assess Molina Healthcare Services staff educational needs and service quality.
- Provides clear and timely verbal and written feedback of issues to team members and management. Reeducates employees when deficiencies in performance are identified.
- Conducts annual inter-rater reliability session and reports results.
- Provides input to management on annual evaluations.
- Records and trends individual and department review results on weekly, monthly, quarterly and annualized basis.
- Conduct self in a professional manner at all times.
- Maintains cooperative and effective workplace relationships and adheres to company Code of Conduct.
- Acts as an information and problem solving resource for Molina Healthcare Services team members.
- Complies with required workplace safety standards.
- Other duties as assigned
- Demonstrated ability to communicate, problem solve, and work effectively with people.
- Knowledge of adult educational/learning theory and practice.
- Excellent organizational skill with the ability to manage multiple priorities.
- Work independently and handle multiple projects simultaneously.
- Knowledge of applicable state, and federal regulations.
- In depth knowledge of NCQA, Interqual and Molina Guidelines and Processes.
- Knowledge of state and federal regulatory requirements.
- Ability to take initiative and see tasks to completion.
- Computer skills and experienced user of Microsoft Office software.
- Excellent verbal and written communication skills.
- Ability to abide by Molinas policies.
- Ability to maintain attendance to support required quality and quantity of work.
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
- Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers and customers.
- Registered Nurse with a Bachelors degree (equivalent combination of experience/education will be considered in lieu of Degree).
- Masters degree in Nursing, Public Health/Education or health related field preferred
- 3+ years of managed care experience and one year or more of healthcare training and/or quality management experience
- 3+ years in a training, auditing and/or quality management role in a Medicaid/Medicare Managed Care Environment preferred
Country: USA, State: Michigan, City: Troy, Company: Molina Healthcare Inc..
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