Training Analyst

Genesis10 is seeking a Training Analyst. This is a permanent position in Southeast, MI.

Seeking career minded top performers for this permanent role!

Summary:

• 
  Work directly with internal/external clients to support application development, both new and existing systems, and process implementations


• 
  Should understand the Mortgage Process and participate in the full implementation lifecycle


• 
  Will facilitate and coordinate communication between IT and Business teams

Job Duties and Responsibilities:

• 
  Effectively communicate with all levels of internal customers


• 
  Work closely with team members, as well as independently


• 
  Sense of urgency must be demonstrated at all times


• 
  Train customers and employees on applications offered.


• 
  The creation of training materials, whether acquired or self-authored, and all necessary documentation for training


• 
  Effective Project Management and Requirements Gathering Skills


• 
  Troubleshoot and assist with issues and resolve when possible


• 
  Suggest new processes that will help streamline learning opportunities


• 
  Continue learning new technologies


• 
  Document reoccurring processes


• 
  Effectively communicating back to clients and to appropriate internal teams


• 
  Work closely with other members of Information Technology Department to assist with project implementations and other tasks as requested


• 
  Coordinate release notes when requested.


• 
  Provide a second level of support for all internal and external customers by being familiar with all applications offered Focus on proactive and informative communication


• 
  Strong problem-solving and decision-making skill


• 
  Active and shares ideas when working with project teams


• 
  Ability to work effectively and with minimal direct supervision


• 
  Ability to ask questions to extract true requirements


• 
  Quality-conscious and Detail-oriented


• 
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects


• 
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Job Qualifications:

• 
  BS or BA degree in business, marketing, communications or computer science, or equivalent experience recommended


• 
  Dedicated to team building, establish and maintenance of Software Development Lifecycle (SDLC).


• 
  Communicates both verbally and non-verbally and strong technical skills

Experience:

• 
  Mid - Senior Level


• 
  Demonstrated experience using advanced Microsoft products (work, excel project) features and techniques required


• 
  Demonstrated experience in analysis and presentation of data required


• 
  Experience working with Learning Management Systems (LMS) Preferred


• 
  Experience with Adobe Captivate or similar authoring tool Preferred


• 
  1-2 Years Project Management experience is preferred


• 
  3 years’ experience technical training or mortgage banking


• 
  Mortgage and/or Financial Services industry experience is highly preferred

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.

“Genesis10 is an Equal Opportunity Employer, M/F/D/V”

Country: USA, State: Michigan, City: Troy, Company: Genesis10.